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PostPosted: Sat Feb 14, 2004 8:43 am    Post subject: NPower Reply with quote

Evil or Very Mad

Sent to NPower on 13/02/2004:

On the 15th of December we signed a contract with NPower for the supply of Gas and Electricity – Contact no: ************.

Frankly, it was a complete waste of my time – since I have moved into my new house (** ***** St, XY** *Z) – I have been the recipient of at least 2 ‘Sales Invoices’ a week from your company – this amounts to around 18 invoices. This would not bother me, except that they are all addressed to ‘The Occupier’ – my name is clearly stated on the contract I signed with you. If your company cannot even co-ordinate names on your billing system, then I wonder how your company is able to bill me the correct amounts every month.

Finally, when I ring your company to sort the problem out, I get shuffled around like a pack of cards.

Yesterday, I called the number (08456030181) on the mysterious weekly ‘Sales Invoice’, and was told that I was to call the Yorkshire branch of NPower. When I called that branch the computer systems were down, and I was assured that my call would be returned. I AM STILL WAITING!

Today, I called Yorkshire branch, (I can’t wait the rest of my life to sort this out) and was told to call the Midlands branch – HOW CONVENIENT! So I called the Midlands branch, and was told that the computer systems were down, and was assured that someone would call me back. 4 HOURS LATER – NO CALL BACK - so I wasted my time and money to call them back, and was told to contact the ‘Commercial Division’.

Basically, if your company could co-ordinate things a little better, manage things practically and professionally - then your company might be able to cut a few operational costs significantly. I am an IT Consultant, and would be more than happy to come and sort your useless computer system out – maybe if it was up and running for more than a day at a time your staff would be slightly more productive – the absolutely useless billing system you have chosen seems like it could do with some help too – feel free to give me a ring.

I also wouldn’t mind a call from one of your ‘customer service agents’, some time this year, if at all possible, so that I can sort the billing problem out with NPower.

24 hours after this complaint was sent to NPower, we have recieved a very brief automated response...am still waiting for the phone call...will keep you updated.
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